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Return & Refund Policy
At OFOQ ALSAMA MEDICAL REQUISITES TRADING L.L.C., we strive to ensure customer satisfaction by supplying high-quality medical and surgical products. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
Returns may be accepted only under the following conditions:
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The product is damaged, defective, or incorrect at the time of delivery
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The issue is reported within 48 hours of receiving the product
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The product is unused, unopened, and in original packaging
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Proof of purchase (invoice or order number) is provided
⚠️ Medical and surgical items are sensitive products and cannot be returned once opened or used, except in cases of manufacturing defects or delivery errors.
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
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Used or opened medical products
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Consumables and disposable items
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Products damaged due to improper handling or misuse
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Clearance or special-order items
3. Return Process
To request a return:
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Contact us at [your email address] within 48 hours of delivery
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Provide order details, product images, and reason for return
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Our team will review and approve the request (if eligible)
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Approved returns must be shipped back in original condition
📌 Return shipping costs may be borne by the customer unless the return is due to our error.
4. Refund Policy
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Once the returned item is received and inspected, we will notify you of approval or rejection
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Approved refunds will be processed within 7–14 business days
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Refunds will be issued via the original payment method
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Shipping charges (if any) are non-refundable, unless the return is due to a company error
5. Exchange Policy
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Exchanges are allowed only for incorrect or defective products
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Subject to stock availability
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Exchange requests must follow the same approval process as returns
6. Order Cancellation
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Orders can be cancelled before dispatch only
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Once shipped, the order cannot be cancelled
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Custom or bulk orders cannot be cancelled after confirmation
7. Damaged or Incorrect Deliveries
If you receive a damaged or incorrect product:
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Notify us within 48 hours
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Share clear photos and order details
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We will arrange a replacement or refund as applicable
8. Policy Updates
We reserve the right to modify this Return & Refund Policy at any time. Updates will be reflected on this page with an updated effective date.
9. Contact Us
For return or refund requests, please contact:
OFOQ ALSAMA MEDICAL REQUISITES TRADING L.L.C.
📍 United Arab Emirates
📧 Email: info@ofoqmed.com
📞 Phone: +971525219253
